Contact Us

Need help with a booking or some local advice? Contact one of our fabulous i-SITE Visitor Centres.

26 March 2020

Please note: The Masterton and Martinborough i-SITEs are closed until further notice however we are working remotely. If you require assistance please email martinborough@wairarapanz.com

If you are an international visitor seeking advice on how to return home please go to MBIE's website: https://www.mbie.govt.nz/about/news/covid-19-update-for-visitors-and-tourists-in-new-zealand/ 

If you are an international traveller you must now be in lock down like the rest of NZ.

If you are returning to NZ from overseas you are required to self-isolate for 14 days from the date of your arrival into New Zealand.  

There are a number of accommodation providers in the Wairarapa who have advised that they have suitable options available for self-isolation or general accommodation purposes. Email us to get details martinborough@wairarapanz.com

You will need to pay for this accommodation yourself, and if you are self-isolating there you will need to call ahead to the provider prior to leaving the airport. This will ensure they have time to prepare for your arrival. 

Accommodation providers are not accepting customers who have tested positive for COVID-19 or are showing symptoms of COVID-19. 

 If you need to self-isolate and find that you cannot access suitable accommodation, please contact the Temporary Accommodation Service to register for accommodation support on . The Temporary Accommodation Service is run through the Ministry of Business, Innovation and Employment. After registering for the service, you will be contacted by a temporary accommodation staff member who will assess your needs and work with you to help you find suitable temporary self-isolation accommodation. 

Temporary accommodation is not income or asset tested. There will be a cost for temporary accommodation, but if you ordinarily reside in New Zealand, you can contact the Ministry of Social Development to see if assistance is available to meet this cost.

If you do not ordinarily reside in New Zealand, please contact your embassy or consulate for further assistance. A list of foreign representatives to New Zealand can be found on the Ministry of Foreign Affairs' website.   

After registering, you will be contacted by a temporary accommodation staff member who will assess your needs and work with you to help you find suitable temporary self-isolation accommodation.

If you are showing any flu-like symptoms please contact Healthline immediately on 0800 358 5453. 

If you develop symptoms after starting self-isolation of COVID-19 such as a cough, fever, shortness of breath, sneezing or a runny nose, call your GP (doctor).  If you do not have a GP call Healthline on 0800 358 5453. 

Please refer to www.covid19.govt.nz for the latest information and processes to follow during self - isolation. 

The Covid-19 - Wairarapa Updates Facebook page is a central point for all information relating to COVID-19 in the Wairarapa. Everything shared is from official sources including Ministry of Health and the dedicated COVID-19 site.